Yannik – Resume

Summary

IT support professional with experience in hardware, software, and network troubleshooting. Currently building skills in cloud infrastructure and automation on the side.

Experience

IT Support Specialist 2024 – Present

Nestle Konolfingen, Bern Area

Provided first- and second-level support for hardware, software, and network issues
Documented recurring issues and solutions to reduce resolution time
Supported infrastructure changes and rollouts

Apprenticeship IT Support Specialist 2022 – 2024

Frutiger AG, Bern Area

Provided first-level support for hardware, software, and network issues
Documented and resolved tickets, providing users with the necessary hardware

Projects

Terraform AWS Module Library 2026

Personal / portfolio project

Built reusable Terraform modules for common AWS infrastructure patterns
Implemented CI/CD with GitHub Actions for automated validation and deployment

Education

ICT Specialist - Swiss Federal VET Diploma (EFZ - EQF Level 4) 2021 – 2024

WISS Schulen für Wirtschaft Informatik Immobilien

Yannik Hofer

Summary

Experience

Projects

Certifications

Education